Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at info@Folta.co
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
General Terms and Conditions of ”Folta & Co.” for the online shop at www.folta.co
1. Area of validity
1.1. These General Terms and Conditions (hereinafter referred to as “GTC”) shall apply to all contracts concluded between us, Folta & Co., and you as our customer via our online shop on www.Folta.co/en/shop (hereinafter referred to as “online shop“).
1.2. Divergent, contradictory or supplementary General Terms and Conditions of yours shall become an integral part of the contact only if expressly accepted in writing by us. Our mere knowledge of your General Terms and Conditions shall not make them an integral part of the contract.
1.3. The version of the GTC which is valid when the contract is concluded shall prevail.
2. Approved customers, destinations and order quantities
2.1. You may place orders in our online shop only if you act as a consumer
2.2. We accept orders for worldwide delivery.
3. Conclusion of contract
3.1. The presentation and promotion of items in our online shop does not constitute a binding offer for the sale of certain items.
3.2. When you submit an order via the online shop, you shall be placing a legally binding order.
3.3. A purchase contract is not yet concluded by the submission of your order. First you shall receive from us a confirmation of your order by e-mail; this confirmation is not a legally binding acceptance of your order. The purchase contract for an item you ordered shall not be concluded until you have received from us another e-mail with the shipping confirmation for the item.
4. Prices and shipping costs
Unless marked otherwise, all prices in our online shop are gross prices including sales tax. Shipping costs is included in the total price.
5. Terms of payment and offsetting
5.1. You may use the methods of payment which are shown in our online shop.
5.2. You may only offset such claims against our own as are legally recognised, ready for decision or undisputed.
6. Reservation of self-supply and retention of title
6.1. If we cannot or cannot punctually deliver an ordered item after conclusion of a contract with you, although we entered into a purchase agreement with a supplier before we concluded the contract with you, we are entitled to release ourselves from the delivery obligation with regard to this item. In this case we are bound to immediately inform you of the unavailability of the item and to immediately refund payments, if any, previously rendered for the item and its delivery.
6.2. The items delivered shall remain our property until complete payment of the purchase price.
7. Right of Cancellation and Consequences of cancellation
in the event of a valid cancellation, both parties must return the received goods or payments as well as any derived benefits (e.g. interest). if you are unable to return the services or goods received in whole or in part, or if you can only return them in a deteriorated condition, you shall be liable to pay us compensation accordingly. This shall not apply to surrendered items, if such deterioration of the items can be attributed solely to their examination – as it would have been possible for you in a retail shop. In other respects you can avoid the obligation to compensate for deterioration due to the utilisation of the items as intended by not using the items as if they were your property and by refraining from doing anything that could impair their value. Items suitable for delivery by parcel post are to be returned at our risk. The return is free of charge for you by sending the shipping invoice to us via e-mail. Obligations to reimburse payments must be met within 30 days. This period shall commence for you when you send your notice of cancellation or the items, for us when we receive them.
8. Defects of quality and title / colour variations / care of the delivered items
8.1. In the event of any defects of quality or title you are entitled to all rights pursuant to the legal regulations, however with the proviso that the restrictions and exclusions stipulated in number 10 shall apply to damage claims or claims for reimbursement of wasted expenditure.
8.2. Slight colour variations between the colours of the items shown on the website and their actual colours may occur for technical reasons.
8.3. please note the washing and care instructions that are printed on the labels of the delivered items. we are not liable for any impairment of the items which is caused by improper cleaning or care of the delivered items.
9. Customer service / support
If you have any questions, comments or complaints as well as other notifications regarding your orders, please send them to us by e-mail at info@Folta.co