To return the item, please follow these steps:

Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit. Before sending your return shipment, please remove all extra labels from the outside of the package.
Send the return package to the following address (unless your packing slip directs otherwise):

Indonesia:

Folta Co
Attn: Adhikara Dama
Jl. Mertilang 21, Tanggerang Selatan
Indonesia

Netherlands:

Folta Co
Attn: Giras Utomo
Buikslotermeerplein 483, 1025 WR
Amsterdam, Netherlands

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Keep the Return Tracking Number for your return package to monitor delivery status.
To receive credit, Items must be returned within 60 days of purchase.
You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
Credit for gift returns will be issued to the original purchaser.
You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.

For other means of return, please contact us at info@Folta.co

 

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